TERMS & CONDITIONS

Here is the complete, integrated document combining your Privacy Policy and Terms of Service into a single layout.

PRIVACY POLICY & TERMS OF SERVICE

Effective Date: May 23, 2026

Welcome to You Move We Lift. By accessing our website or using our services, you agree to the following Privacy Policy and Terms of Service. Please read them carefully.

PART 1: PRIVACY POLICY & SMS CONSENT

1. SMS Privacy & Data Sharing Disclosures

  • No Sharing with Third Parties: SMS consent and phone numbers obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.

  • Information Collection: We collect your phone number when provided directly by you to communicate regarding your moving requests and appointments.

2. Types of SMS Communications

If you have consented to receive text messages from You Move We Lift, you may receive messages related to:

  • Appointment reminders

  • Follow-up messages

  • Inquiries regarding your quote or scheduled move

3. Opt-In Methods

You may opt-in to receive SMS messages from You Move We Lift through the following methods:

  • Verbally, during a phone or in-person conversation

  • By providing your phone number on our website quote and contact forms

4. Opt-Out Method & Help

  • Opt-Out: You can opt out of receiving SMS messages at any time. Simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  • Help: If you are experiencing any issues, reply with the keyword "HELP" to any text message, or visit our website.

5. Standard Messaging Disclosures

  • Message and data rates may apply depending on your carrier’s pricing plan (domestically or internationally).

  • Message frequency may vary depending on the type of communication and scheduled services.

  • For assistance, text "HELP" or visit https://www.youmovewelift.com.

PART 2: TERMS OF SERVICE

1. Services

You Move We Lift provides moving-related services, including but not limited to:

  • Residential moving

  • Furniture moving

  • Item transportation

  • Packing assistance

  • Loading and unloading

  • Custom moving solutions

All services are subject to availability, scheduling, and explicit confirmation.

2. Quotes & Pricing

  • Any quotes provided through our website, phone, or email are estimates based on the information provided by the customer.

  • Prices listed on the website are general service pricing and may not reflect final custom quotes.

  • Final pricing may vary depending on factors including, but not limited to:

    • Distance of the move

    • Number of items

    • Item size and weight

    • Stairs or basement access

    • Elevator access

    • Special handling requirements

    • Additional labor or time required

3. Booking & Scheduling

  • Service requests submitted through our website do not guarantee immediate booking unless explicitly confirmed by our team.

  • Scheduled moving appointments are subject to availability and confirmation.

  • Customers are responsible for providing accurate contact information and moving details.

4. Customer Responsibilities

Customers agree to:

  • Provide accurate moving information.

  • Disclose heavy, oversized, fragile, or specialty items in advance.

  • Ensure safe access to pickup and drop-off locations.

  • Inform us of stairs, elevators, parking restrictions, or special access requirements.

Failure to provide accurate information may result in pricing adjustments, service delays, or service limitations.

5. Payments

  • Payment terms will be communicated at the time of booking confirmation.

  • Failure to complete payment as agreed may result in cancellation or delay of service.

6. Cancellations & Rescheduling

  • Cancellation or rescheduling requests must be communicated as early as possible.

  • Late cancellations may be subject to fees depending on scheduling commitments and operational costs.

7. Liability

While we handle belongings with care, You Move We Lift is not responsible for:

  • Pre-existing damage to items or properties.

  • Improperly packed items not handled or packed by our team.

  • Delays caused by traffic, weather, road closures, or circumstances beyond our control.

  • Damage resulting from undisclosed fragile or specialty items.

Customers are encouraged to communicate any special handling requirements in advance.

8. Website Use

By using this website, you agree not to:

  • Misuse or attempt to interfere with website functionality.

  • Submit false or misleading information.

  • Use the website for any unlawful purposes.

9. Third-Party Services

Our website may include third-party forms, embedded services, or tools. We are not responsible for the privacy policies, terms, or practices of third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by law, You Move We Lift shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services or website.

11. Changes to Terms

We reserve the right to update or modify this Privacy Policy and Terms of Service at any time. Updated versions will be posted on this page with a revised effective date.

CONTACT INFORMATION

For questions regarding this Privacy Policy or Terms of Service, please contact us:

You Move We Lift

Phone: +1 248 810 0492

Email: info@youmovewelift.com

Website: https://www.youmovewelift.com